HTC Health & Addooco Complete
Grid connectivity
Clear Skies
Clear Skies VoIP
Microsoft 365 licensing
Background
HTC Health Limited is a leading provider in the health and wellbeing industry, offering private label, bulk, and bespoke nutritional products across the UK and Europe. With over 40 years of experience, HTC Health is known for their innovation, regulatory expertise, and commitment to quality in the VMS (Vitamins, Minerals, and Supplements) sector.
The Challenge.
As HTC expanded operations and product lines, the company faces increasing demands on its IT infrastructure. Key challenges included:
– Ensuring secure and scalable cloud infrastructure for sensitive product and client data.
– Maintaining high availability and performance across multiple departments and locations.
– Supporting a growing team with proactive and responsive, expert IT support.
– Streamlining operations and enhancing productivity through integrated digital tools.
The Solution.
Addooco Complete
A comprehensive suite of managed IT services tailored to modern business needs. This layer 2 leased line infrastructure forms the backbone to HTC Health's secure access to Addooco's Clear Skies Cloud and other hosted services, ensuring consistent performance and enterprise-grade reliability.
This solution included:
Addooco Grid - Enterprise Connectivity
HTC Health leveraged Addooco Grid as a cutting-edge connectivity solution that underpins its entire digital ecosystem. This included:
– High-speed internet connectivity
– Layer 2 Ethernet Circuit: Direct point-to-point connections that bypass the public internet, ensuring secure and deterministic data transport.
– Low Latency & Jitter: Ideal for real-time applications such as Microsoft’s Office Suite, VoIP, and database services.
– 24/7 Monitoring & SLA-backed Performance: Addooco’s NOC (Network Operations Centre) continuously monitors link health, with proactive alerts and rapid response.
– Private, secure networking between headquarters, datacentre infrastructure and remote teams.
Clear Skies Cloud – Secure, Scalable and Sovereign
Addooco’s Clear Skies Cloud is a UK-based, enterprise-class private cloud platform designed to deliver high performance, security, and compliance for businesses like HTC Health. Clear Skies Cloud offers a robust alternative to public cloud services.
Key technical features include:
– UK Data Sovereignty: All data is hosted within ISO 27001-certified UK data centres, ensuring compliance with GDPR and other regulatory frameworks.
– Dedicated Resource Pools: HTC Health benefits from isolated compute and storage environments, ensuring consistent performance and enhanced security.
This private cloud environment enables HTC Health to run mission-critical applications with confidence, while maintaining full control over data residency, access, and performance.
Tech Team Support
HTC Health benefited from Addooco’s dedicated support team, offering:
Remote Monitoring & Management (RMM):
– Real-time monitoring of endpoints, servers, and network devices.
– Automated alerts for performance degradation, security threats, or hardware failures.
– Patch management and software updates deployed centrally and securely.
ITIL-Aligned Service Desk:
– Ticketing system with SLA tracking and escalation paths.
– Transparent reporting on ticket volumes, resolution times, and user satisfaction.
– Knowledge base and self-service portal for common queries.
Strategic IT Consultancy:
– Quarterly business reviews (QBRs) to align IT strategy with HTC Health’s growth plans.
– Technology roadmapping and budgeting support.
– Advice on compliance, cybersecurity, and digital transformation initiatives.
Addooco Works
A suite of productivity and collaboration tools, including:
– Microsoft 365 integration for seamless communication and document management.
– Workflow automation to reduce manual tasks and improve efficiency.
– Custom dashboards and reporting tools for real-time business insights.